Refund & Cancellation Policy

• Within 7 days of enrolment, before any sessions have been conducted: A full refund will be issued within 7–10 business days, minus a processing fee of ₹199.
• After 1–3 sessions have been conducted: A pro-rata refund will be issued for unused sessions (total fee ÷ total sessions × remaining sessions), minus ₹199 processing fee.
• After more than 3 sessions have been conducted: No refund is available. You may pause your programme for up to 60 days for medical or emergency reasons with valid documentation.
• Unused sessions after programme expiry: Sessions are valid for 12 months from the date of purchase. Unused sessions after 12 months are forfeited.

• For monthly subscription plans, you may cancel at any time before the next billing cycle. No partial refunds are issued for the current billing period.
• To cancel a subscription, contact us at support@learnnova.co.in or call +91 87964 17655 at least 3 days before your next billing date.
• Recurring mandates set up via Razorpay e-mandate infrastructure can be revoked at any time by contacting us. Razorpay's RBI-regulated e-mandate guidelines apply.

• If a payment fails but your bank account has been debited, the amount will be automatically reversed within 5–7 business days as per Razorpay's standard process.
• If not reversed within 10 days, contact us at support@learnnova.co.in with your payment ID and we will escalate with Razorpay.
• For UPI / debit card transactions, reversals may take up to 10 business days depending on your bank.

• Rescheduling by student: Allowed up to 4 hours before the session, maximum 2 times per month.
• Student no-show (less than 4 hours notice or no notice): Session is considered consumed and will not be refunded or rescheduled.
• Trainer cancellation or no-show: The session will be rescheduled at no cost, with priority slot allocation.
• Eloqova-initiated cancellations (e.g., platform unavailability, trainer illness): Full credit or rescheduling will be offered.

To request a refund, contact us within the eligible window:

Please include your name, registered email, Razorpay payment/order ID, and reason for the refund request.

Refunds will not be issued in the following circumstances:

• Student no-shows without adequate prior notice
• Requests made after the eligible refund window has passed
• Termination due to code of conduct violations
• Dissatisfaction with outcomes (learning results vary by individual effort and consistency)
• Internet connectivity or device issues on the student's side

If you are unhappy with a refund decision, you may escalate to our Grievance Officer:

For payment-related disputes, you may also contact Razorpay's Nodal Officer: nodal-officer@razorpay.com or visit razorpay.com/grievances.

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India, consistent with our Terms & Conditions.