Terms & Conditions

Eloqova Education ("Eloqova") provides live, 1:1 online coaching sessions for children aged 5–15 years covering Public Speaking, Personality Development, Communication Skills, and English language proficiency. Sessions are delivered via Google Meet or equivalent by trained educators. Contact Eloqova at support@learnnova.co.in / +91 87964 17655.

• You must be at least 18 years old and the parent or legal guardian of the enrolled child.
• By accepting these Terms, you confirm you have the legal capacity to enter into a binding agreement under Indian law.
• Services are available to users in India and internationally (online delivery only).

• The demo is a free, live 1:1 session with a Eloqova trainer on Google Meet, lasting about 60–70 minutes.
• No payment or card details are needed to book it, and booking it doesn't commit you to anything.
• Rescheduling: message us on WhatsApp at +91 87964 17655 before the session.

• Course fees are charged as a one-time payment per package, as displayed at the time of purchase.
• All prices are in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise.
• For recurring/subscription billing plans (where offered), the billing amount and frequency will be clearly stated before checkout. You authorise Eloqova to charge your payment method on the agreed schedule via Razorpay's e-mandate infrastructure, subject to RBI guidelines on recurring transactions.
• Access to sessions is granted only upon successful payment confirmation.
• Eloqova reserves the right to revise fees for new enrolments with 14 days' prior notice. Existing enrolled students will not be affected mid-course.

Payments are processed by Razorpay Software Private Limited, a payment aggregator authorised by the Reserve Bank of India, and are also subject to Razorpay's Terms of Service and Privacy Policy.

• Accepted payment methods: UPI, debit/credit cards (Visa, Mastercard, RuPay, Amex), net banking, and wallets.
• Eloqova does not store your card or banking credentials. All payment instrument data is handled by Razorpay in PCI-DSS compliance.
• If a transaction fails but your bank has been debited, the amount will be automatically reversed within 5–7 business days. Contact us at support@learnnova.co.in if not received within 10 days.

As a merchant using Razorpay's Payment Aggregation Services, Eloqova confirms compliance with RBI circular DPSS.CO.PD.No.1810/02.14.008/2019-20 dated 17 March 2020 (Payment Aggregator Guidelines) and all amendments thereto. In particular, Eloqova:

• Displays its return, refund, and cancellation policy clearly on this website.
• Does not store customer Payment Instrument data (card numbers, CVV, bank credentials) on its servers.
• Maintains a customer grievance redressal mechanism with a response time of 5 business days.
• Delivers services in accordance with customer instructions and this Terms document.

• Sessions are conducted on weekdays and weekends based on mutual availability.
• Session links and calendar invites are shared via email/WhatsApp before each session.
• Rescheduling: Requests must be made at least 4 hours before the scheduled time. A maximum of 2 reschedules per month are permitted without penalty.
• Student no-show: Sessions missed without adequate prior notice (less than 4 hours or no notice) are counted as consumed and will not be refunded or rescheduled.
• Trainer no-show: Will be rescheduled at no additional cost with priority scheduling.

The following are strictly prohibited:

• Abusive or threatening language directed at trainers or staff.
• Recording sessions without prior written consent from Eloqova.
• Sharing session content, trainer details, or proprietary materials externally.
• Attempting to contact trainers directly outside the Eloqova platform.

Violations may result in immediate suspension of services without refund.

All course materials, session content, assessments, and proprietary methodologies provided by Eloqova are our exclusive intellectual property. These materials may be used solely for your child's personal learning. Reproduction, redistribution, resale, or commercial use is strictly prohibited.

Eloqova strives for high-quality education but does not guarantee specific outcomes, grades, exam results, or skill benchmarks. Learning outcomes vary by individual effort, consistency, and aptitude. Services are provided "as is". Eloqova is not liable for internet connectivity issues, device failures, or third-party platform outages that affect session quality.

To the maximum extent permitted by Applicable Laws, Eloqova's total liability shall not exceed the total amount paid by you in the 3 months preceding the claim. Eloqova shall not be liable for any indirect, incidental, or consequential damages. Razorpay's separate liability limitations apply to payment processing services as set out in their Terms of Service.

• By You: You may cancel your enrolment at any time. Refunds are governed by our Refund Policy.
• By Us: We may suspend or terminate access in cases of non-payment, breach of these Terms, or conduct endangering our trainers or team.

These Terms are governed by the laws of India. Disputes shall first be attempted to be resolved amicably within 30 days. If unresolved, they shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

For any complaints or concerns about our services or these Terms:

For payment-related disputes through Razorpay's platform, you may also contact:

Eloqova reserves the right to modify these Terms at any time. We will provide at least 7 days' notice of material changes via email. Continued use of our Services after the effective date constitutes acceptance of the updated Terms.